Bloomsbury Carpet Cleaners Terms and Conditions

These Terms and Conditions apply to all carpet and upholstery cleaning services provided by Bloomsbury Carpet Cleaners. By making a booking, confirming an appointment, or allowing our operatives to commence work, you agree to be bound by the terms set out below. Please read them carefully before placing an order for any cleaning service. These terms are designed to explain how bookings are made, how payments are handled, when cancellations may apply, what liability limits exist, how waste is managed, and which law governs the agreement.

For the purposes of these Terms, “we”, “us”, and “our” refer to Bloomsbury Carpet Cleaners, and “you” or “the customer” refers to the person requesting or receiving the service. References to carpet cleaning services include standard carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and any related services we agree to provide in writing or by email.

These terms are intended for domestic and commercial customers within the United Kingdom. They do not affect your statutory rights as a consumer where applicable. If any part of these terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.

1. Booking Process

A booking is only confirmed once we have received the necessary details and have agreed a service date, estimated scope of work, and, where applicable, an estimated price. When arranging Bloomsbury carpet cleaning, you must provide accurate information about the area to be cleaned, the type of fibres or materials involved, visible stains, access issues, parking restrictions, and any known hazards. We rely on this information to determine the most suitable equipment, products, and staffing.

All estimates are based on the information supplied at the time of booking. If the actual condition of the carpet, rug, or upholstery differs from the description provided, we may revise the price, adjust the time required, or decline to proceed if the material is unsuitable for treatment. Any change to the scope of work will be discussed with you before additional charges are applied.

We reserve the right to refuse or cancel a booking where we reasonably believe that the requested work is unsafe, impractical, or outside our service capability. This may include situations involving excessive contamination, damaged materials, pest infestation, unresolved leaks, or access restrictions that make safe completion impossible. In such cases, any call-out or inspection charge previously agreed may still apply.

2. Prices and Payment Terms

Prices for our carpet cleaning service are usually quoted in advance, either as a fixed fee or as an estimated price based on room size, item type, or labour time. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. A quote remains valid for the period stated in writing, or, if no period is specified, for a reasonable time only.

Payment is due immediately upon completion of the service unless we have agreed alternative terms in writing before the appointment. We may accept bank transfer, debit card, credit card, or other permitted payment methods. We do not normally accept cash unless expressly agreed in advance. If payment is not received on the day of service, we may charge interest on overdue amounts and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law.

If a deposit is required, it will be stated at the time of booking. Deposits are used to secure the appointment and may be non-refundable in accordance with the cancellation terms below. Any additional work requested on site must be agreed before it begins and may result in an amended invoice. You are responsible for settling all undisputed amounts in full.

3. Service Standards and Customer Responsibilities

We will use reasonable skill and care in delivering Bloomsbury carpet cleaners services and will aim to complete the work to a professional standard. However, outcomes may vary depending on the age of the fibres, previous treatments, pre-existing wear, construction, and the nature of any staining. Some marks, odours, or discolouration may be permanent or may improve only partially.

You must ensure that the areas to be cleaned are reasonably clear and accessible at the agreed time. This includes removing fragile items, securing valuables, disconnecting small electrical items where appropriate, and providing access to water and electricity if required for the service. We may move light furniture at our discretion, but we are not obliged to move heavy, fixed, fragile, or high-value items unless this has been agreed in writing.

You must inform us in advance of any known allergies, sensitivities, or special requirements relating to cleaning agents or procedures. Where children, pets, or vulnerable persons are present, you remain responsible for ensuring their safety during and after the service. We may recommend drying times or temporary restrictions on access, and you should follow such advice to help avoid re-soiling or damage.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. If you cancel more than 48 hours before the appointment, no cancellation fee will usually apply unless special materials, parking, or subcontracted arrangements have already been committed. If you cancel within 48 hours of the appointment, we may charge a reasonable cancellation fee to cover reserved time and expenses. Where a deposit has been paid, it may be retained in full or in part in line with the loss suffered and any costs already incurred.

We may reschedule a service due to illness, equipment failure, severe weather, access problems, or any event beyond our reasonable control. In such cases, we will contact you as soon as reasonably practicable to arrange another appointment. We shall not be liable for delay caused by circumstances outside our control, including transport disruption, utility failures, or other force majeure events.

If we attend at the agreed time but are unable to access the premises, or if the site is not ready for the service, we may treat this as a late cancellation and charge an attendance fee. If you wish to amend the booking on arrival, we will assess whether the change can be accommodated without affecting safety, quality, or scheduling.

5. Liability and Limitations

We accept liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot legally be excluded. Subject to that, we shall not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of our carpet and upholstery cleaning services.

Our liability for any direct loss or damage arising from a proven breach of contract, negligence, or deliberate misconduct shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We will not be responsible for damage caused by hidden defects, pre-existing wear, defective materials, poor installation, or prior misuse of the item or surface.

You must notify us of any claim relating to damage or dissatisfaction as soon as reasonably possible and, in any event, within 24 hours of completion of the service where the issue is visible on inspection. Where a claim is made, you must allow us a reasonable opportunity to inspect the item and, if appropriate, to attempt rectification. If third-party action or misuse after completion worsens the condition, we shall not be liable for the resulting damage.

6. Waste, Disposal, and Environmental Compliance

We operate in accordance with applicable UK waste regulations and environmental obligations. During cleaning, we may extract waste water, residues, dirt, and debris from carpets, rugs, and upholstery. Such waste will be handled responsibly and disposed of in a lawful manner. You agree that we may manage cleaning runoff and waste materials generated by the service in a way that is appropriate for the nature of the work and local disposal requirements.

You are responsible for informing us if any materials on site may be hazardous, contaminated, or subject to special handling rules. This includes, without limitation, asbestos contamination, chemical spill residue, biological waste, or sharps. We do not provide specialist hazardous waste removal unless expressly agreed in writing and permitted by law. If we discover waste that cannot safely be handled as part of a routine clean, we may stop work and request further instructions.

Where we remove packaging, disposable towels, or spent consumables created by the service, we may either take them away or place them in suitable waste streams if local arrangements permit. We will not knowingly dispose of regulated waste in a manner that breaches the relevant environmental, health, or safety laws. Any additional disposal charges will be explained in advance where possible.

7. Complaints, Rework, and Disputes

If you are unhappy with any aspect of the service, please raise the issue promptly so that we can assess it fairly. In many cases, a follow-up inspection or re-treatment may resolve the concern. We reserve the right to offer re-cleaning as a first remedy where appropriate, provided the complaint is made within a reasonable time and the item has not been altered after completion.

We are not obliged to provide a refund where the complaint relates to expected limitations of the cleaning process, including persistent stains, fibre distortion, old odours, colour loss, or wear and tear that cleaning cannot reverse. If a refund is warranted, it will be limited to the reasonable value of the affected part of the service and will not exceed the amount paid for the relevant work.

Nothing in these terms limits your right to seek redress under UK consumer law. We encourage customers to raise concerns in good faith and to provide clear information, including photographs where relevant, so that any issue can be investigated efficiently and proportionately.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise.

We may update these terms from time to time to reflect changes in our operations, legal obligations, or service standards. The version in force at the time of your booking will apply to that booking unless a change is required by law. Continued use of our Bloomsbury carpet cleaners services after an update will be treated as acceptance of the revised terms for future bookings.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. We recommend keeping a copy for your records. If you require clarification before arranging service, you should request it before the appointment is confirmed.